Return and Refund Policy

Terms & Conditions to return ordered products:

Grameen Distribution Ltd. holds the return policy to high regards as we constantly think of the comfort of our customers. The ordered product will be considered eligible for return or exchange if it fulfills one or more conditions of the following conditions-

1.  If the ordered product reaches to the customer in the affected / damaged / deformed / incomplete condition.
2.  The customer cannot receive all parts of the ordered product at the time of the sale of the goods ordered.
3.  If the ordered product not matching to the desired product of the customer.

Conditions for Return:

1. The product must include the original tags, user manual, warranty card, freebies and accessories.
2. The product must be returned in the original and undamaged manufacturer packaging/box.
3. If the product was delivered in a second layer packaging, that must be returned in the same condition with shipping label attached. Do not put tape or stickers on the manufacturer's box.

Conditions for Exchange:

1. If product is returned to us in an inadequate condition, we reserve the right to send it back to you. 
2. If the returned product meets all the condition an exchange will be issued. 

Additional Information

Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfiller’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Refund Policy:

The following are the terms & condition for refund:
1.  If you have paid in advance & don’t receive the product within 7 days of confirming your order, you can claim for refund.

2. Product has to be in the original form & the original package shouldn’t be damaged to claim the refund. 

3. We will process the refund within maximium 10 working days by following original payment gateway after deduct the delivery charge of the product by Grameen Distribution Ltd.