Customer Service- Mission and Vision

Vision: Achieve customer satisfaction by providing good service in a competitive field.

Mission:  Our mission is to be ensuring consistent desired service by professional team with priority of modern technology and communication system.

Grameen Distribution Limited (GDL) is the authorized service partner for the brand of NOKIA, LAVA, GIONEE, IPRO, and KXD in Bangladesh. GDL an intention to partners and serve the growing Service concept of the brand and to have central and value-added control over its quality of after-sales services (including repairs, research and analysis, and training services) and supply chain management (logistics and inventory management). GDL is the famous service vendor in Bangladesh under the brand Authorized Device Care.

Grameen Distribution Limited owned service center will be having the fixed locations and standardized infrastructure for providing the uniform customer experience and it has the strong customer service network across Bangladesh, with 35 service Centre and 29 collection points showing its presence even in the remotest part of the country. These service offices are strictly maintaining with NOKIA, Benco, GDL, ZTE, LAVA & GIONEE, compliance and deployed infrastructures, equipment, and engaged, skilled workforce to provide maximum customer satisfaction to the best of its ability.

Key features of our corporate solutions: Warranty / Non-Warranty Repair Services; Fastest repair facilities; Safe data protocol to make privacy; Hassle-free pickup - drop service options; Nationwide co-ordination; Industries best engineering and operations team; Strictly maintaining cyber securities law in Bangladesh.